Refund & Cancellation Policy

The short version

All purchases are final and non-refundable. Plans, Boosts and Super Likes are digital services that start working as soon as you pay, so we don't give refunds for a change of mind, for time or features you didn't use, or because a purchase didn't lead to the result you hoped for.

The only exception is a major problem, listed below. If one of those happens, we will put it right — and refund you where that's the right fix.

What counts as a major problem

• Charged twice. You were charged more than once for the same purchase.
• Paid but not delivered. Your payment went through but the plan, Boost or Super Like never appeared on your account, and we couldn't fix it within 7 days of you telling us.
• A charge you didn't make. A payment made from your account without your authorisation.
• A serious fault on our side. A problem with Qchatz itself that stopped what you paid for from working for a large part of the period, which we couldn't fix.
• Where the law requires it. Any refund or cancellation right you have under applicable law is not affected by this policy.

What is not refunded

• Buying the wrong plan, or changing your mind afterwards.
• Unused days on a plan, unused free-allowance items, or an unused Boost or Super Like.
• How many likes, matches, replies or views a Boost, Super Like or plan brings you.
• An account that was suspended or removed for breaking our Terms or Community Guidelines.
• Deleting your account, or logging out. Deleting doesn't cancel or refund anything.
• Problems caused by your device, browser, network or payment method.

Plans (Pro & Pro+)

• Pro and Pro+ are one-time purchases that last 30 days. They never renew automatically, so there is nothing to cancel.
• Buying the plan you already have adds another 30 days to it.
• Buying Pro+ while on Pro starts Pro+ immediately; the days left on your Pro plan are not refunded or carried over.
• Buying Pro while on Pro+ starts Pro after your Pro+ ends.
• We don't offer prorated refunds for unused days.

Boosts

A Boost (₹49) runs for 60 minutes. If you buy one while another Boost is running or already booked, the new one starts automatically when the last one ends, so the two never overlap. We tell you this before you pay and again after. Because it is delivered as booked, it isn't refundable once purchased, except for the major problems above.

Super Likes

A Super Like (₹19) is delivered immediately to the profile you send it to. It isn't refundable once purchased, whether or not the other person responds, except for the major problems above.

Deleting your account

Deleting your account doesn't refund or cancel anything. A plan you've paid for keeps its remaining days if you restore the account before it ends. Your payment records are kept with your deactivated account unless you ask us to permanently erase it.

How to ask for a refund for a major problem

1. Open Settings → Payment history and note the payment reference of the purchase.
2. Contact us through the Contact page within 30 days of the payment, with that reference and a short description of what went wrong.
3. We look into it and reply within 7 working days.

How approved refunds are paid

Approved refunds go back to the original payment method and usually take 5–7 business days to show up, depending on your bank or card provider. We'll email you when the refund has been issued.